Accessibility Statement

This accessibility statement applies to www.oakengates-tc.gov.uk, which is managed by A&M Digital on behalf of Oakengates Town Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 250% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We also use the ‘Userway Accessibility’ assistive technology app to help users navigate our site and we use plain English as much as we can to make the content easier to understand.

 

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have poor colour contrast
  • some heading elements are not consistent
  • some images do not have good alternative text
  • some buttons are not correctly identified
  • images contain text which you may not be able to read
  • links don’t make sense on their own
  • PDF documents aren’t fully accessible to screen readers
  • videos don’t have captions or audio description
  • interactive tools are difficult to navigate using just a keyboard
  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • maps (and the information displayed on them) are not picked up in full by assistive technology for example keys elements such as magnification and points of interest
  • live video streams do not have sub-titles
  • Feedback and contact information

If you would like to comment on this website, or request any of the information in a different format please contact us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

We aim to get back to you within 14 days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Oakengates Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed on this page.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example annual reports or documents used as an archive reference for work conducted in that year. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations. All of our pre-recorded and edited film clips will feature subtitles/captions or a transcript.

Embedded clips from YouTube

When embedding Youtube content, it automatically generates non-compliant HTML5 code. We’re currently monitoring this to see if it has a negative effect on the overall user experience. At the time of publication that is not the case, but linked film clips will not function without the non-compliant code.

Embedded images from Flickr

We have a selection of photo albums on the site, some of which are only hosted on the photo-sharing website, flickr.com. The code used to embed an image or album can create non-compliant elements.

Maps

Maps and mapping services are exempt as long as essential information is provided in accessible digital manner for maps intended for navigational use.

We aim to meet the needs of all visitors to our site, but we don’t yet have a way of presenting geographical information (maps and site plans etc.) in a fully achievable and accessible format. Currently all accessible map solutions would be impossible to implement for all residents due to both resource and installation issues. As new technologies emerge we will revaluate this topic.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

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